UKG · Workday · HCM

Expert HCM consultants for implementation, support, and everything in between.

We help HR, payroll, and IT teams launch, stabilize, and get more from their HCM platforms, with hands-on technical delivery and flexible Tier 1 & Tier 2 support augmentation.

Technical implementation Tier 1 & Tier 2 support Integrations & reporting Optimization & audits
What we do

Services built around the full HCM lifecycle

From initial design through go-live and ongoing operations, we cover the technical and functional work your team needs.

⚙

Technical Implementation

End-to-end deployment of UKG and Workday, led by consultants who configure and build, not just advise.

  • Discovery, requirements and solution design
  • Configuration: pay rules, accruals, scheduling, business processes
  • Data conversion, testing (SIT/UAT) and cutover
  • Go-live and hypercare
👥

Support Augmentation

Add Tier 1 and Tier 2 capacity to your internal team or help desk, scaled up or down as demand changes.

  • Ticket triage and resolution
  • Break/fix and how-to support
  • Escalation handling and root cause analysis
  • Flexible hours and coverage models
🔗

Integrations & Data

Connect your HCM platform to payroll, finance, benefits, ATS, and identity systems reliably.

  • API, file-based and middleware integrations
  • Integration monitoring and error resolution
  • Data migration and clean-up
📈

Reporting & Analytics

Give leaders trustworthy workforce data without the spreadsheet workarounds.

  • Custom reports, dashboards and scorecards
  • Report rationalization and governance
  • Compliance and audit reporting
💰

Payroll & Time Optimization

Improve accuracy and cut manual effort in payroll, time and attendance, and scheduling.

  • Pay rule and accrual review
  • Parallel payroll testing
  • Process automation and clean-up
✅

Health Checks & Upgrades

Find what is slowing your system down and plan what comes next.

  • System and configuration audits
  • Release and feature adoption planning
  • Roadmaps, training and documentation
Support augmentation

Tier 1 & Tier 2 coverage that plugs into your team

We work inside your ticketing tools and processes, so your users see one help desk, not two.

Tier 1

Front-line support

  • Log, categorize and prioritize incoming tickets
  • Password resets, access and security role requests
  • How-to guidance for employees, managers and HR/payroll users
  • Known-issue resolution using your runbooks and knowledge base
  • Clean escalation to Tier 2 with full context
Tier 2

Technical and application support

  • Configuration changes and defect investigation
  • Integration failures, file errors and data corrections
  • Payroll, time and accrual issue analysis
  • Report fixes and enhancements
  • Vendor case management and release/patch testing

Also available: project-based staffing, backfill for leave or turnover, and knowledge-base and runbook development.

Platforms

Focused on the systems HR and payroll teams run on

UKG ProHCM, payroll, talent
UKG ReadyHR, payroll, time
UKG Workforce Central / DimensionsTimekeeping & scheduling
Workday HCMHR, payroll, absence, time

UKG and Workday are trademarks of their respective owners. We are an independent consulting firm.

Engagement models

Work with us the way that fits your team

Project-based

Defined scope, timeline and deliverables for implementations, migrations and upgrades.

Fixed scope

Staff augmentation

Embed experienced consultants in your team for peaks, projects or ongoing support.

Flexible capacity

Ongoing managed support

A steady block of hours each month for tickets, enhancements and optimization.

Retainer
How we work

A simple, transparent process

Discover

We learn your systems, pain points and goals, then recommend a scope.

Plan

Clear timeline, roles, and success measures before any work starts.

Deliver

Hands-on build, support or staffing with regular status updates.

Sustain

Documentation, knowledge transfer and optional ongoing support.

Contact

Tell us what you need

Share a few details and we will follow up to schedule a short discovery call. The more context you provide, the more useful our first conversation will be.

Prefer email?
info@hcmconsultingservices.com

Typical response time: 1–2 business days.

Services of interest

We will only use your information to respond to your inquiry.